Agents that are team leaders can also view events created by their team members. Agents can view events they themselves have created and events they've specifically been granted access to by other agents. Access Calendar: allows agents to view calendar events in the Calendar menu.Alter Knowledgebase Articles: allows agents to create, modify and delete knowledge base articles in the Knowledgebase menu.Public replies are visible to both agents and users. Create Public Notes: allows agents to add public replies to tickets.Internal notes are only visible to other agents, not to regular users. Create Internal Notes: allows agents to add internal notes to tickets.An agent can already edit his own notes by default.
Keep in mind that you don't need this permission to edit your own notes as an agent. Edit Other Agent's Notes: allows agents to use the pencil shaped edit button in the upper right corner of other agents' notes to modify their contents.Edit User Notes: allows agents to use the pencil shaped edit button in the upper right corner of user notes to modify their contents.
with the Pick up button in individual tickets and ticket filters.
Many of the permissions below control what operations an agent can perform on a ticket. Unless stated otherwise, the actions referenced can be performed through the Actions menu in individual tickets and ticket overviews, or through the Edit button in individual tickets. Below is a list of available help desk permissions. When configuring a new role or using the pencil shaped edit button next to an existing role, the second set of permissions in the popup relates to the help desk portion of Lansweeper. BitLocker recovery key scanning was introduced in Lansweeper 7.2. These keys can be viewed in the Config\Windows\BitLocker encryption\Recovery keys tab of individual computer webpages and in reports.
Access BitLocker Recovery Keys: allows users to view BitLocker recovery keys scanned from Active Directory for Windows computers.Access Uptime Information: allows users to view scanned uptime events of Windows computers, both in the Uptime tab of individual computer webpages and in reports.The permission also allows users to access the LsAgent Assets section of the Assets menu. These menus allow you to configure LsAgent settings like groups, schedules, relay access etc. LsAgent Configuration: allows users to access the LsAgent section of the Scanning menu.Access Scanning Targets: allows users to view and modify submitted network segments and other settings under Scanning\Scanning Targets.
This includes both scanned and manually added assets.
Asset manager + Agent: gives users nearly full access to the asset management portion of Lansweeper and nearly full access to help desk tickets in their own teams, except for the ability to edit other agents' notes, delete tickets or delete ticket attachments.Asset manager: gives users nearly full access to the asset management portion of Lansweeper, except for the ability to view help desk reports and access items in the Configuration menu.Agent 2nd line: allows agents to perform a limited number of operations on help desk tickets in their own teams, less limited than the 1st line role.Agent 1st line: allows agents to perform a limited number of operations on help desk tickets in their own teams.Administrator + Agent: gives users full access to the asset management portion of Lansweeper and nearly full access to help desk tickets in their own teams, except for the ability to edit other agents' notes, delete tickets or delete ticket attachments.Administrator: gives users full access to the asset management portion of Lansweeper.